FAQ

❓ Frequently Asked Questions (FAQ)

❓ How long does shipping take?

Answer:
We process all orders within 24–48 hours. Delivery usually takes 7–15 business days, depending on your location. Once your order is shipped, you will receive a tracking number.

❓ Do you offer Cash on Delivery (COD)?

Answer:
Yes, we offer Cash on Delivery (COD). You can pay after receiving the product.
Please note that a ₹30 delivery charge applies to all COD orders.

❓ Do you ship internationally?

Answer:
No, currently we provide domestic shipping only. International delivery is not available at this time.

❓ How can I track my order?

Answer:
After your order is shipped, we will send you a tracking number via email or message. You can also track your order anytime from our Track Order page.

❓ What should I do if there is an issue with my order?

Answer:
If you receive a wrong, damaged, or defective product, please contact us within 1–2 days of delivery so we can assist you as quickly as possible.

❓ What is your return, refund, and replacement policy?

Answer:
If the product is wrong or defective for the first time, we do not offer a refund. Instead, we will provide a replacement for the product.

If the same issue occurs again, we will review the case and take appropriate action.

❓ Are your products good quality?

Answer:
Yes. We carefully select our products and focus on providing good quality items. Customer satisfaction is our top priority.

❓ Is it safe to order from your store?

Answer:
Absolutely. Our website is SSL secured, and all payments are processed through trusted and secure payment gateways.

❓ Will I receive the same product shown in the pictures?

Answer:
Yes, we ensure that the product you receive matches the images shown on our website. Minor color differences may occur due to screen settings.

❓ What if I entered the wrong shipping address?

Answer:
Please contact us as soon as possible. If your order has not been shipped yet, we will update the address for you.

❓ How can I contact customer support?

Answer:
You can contact us through our Contact Us page or email anytime. Our support team usually responds within 24 hours.



Still have questions?
Our support team is always happy to help.
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